Report of the Committee on Simplification of Pension Processes

Report of the Committee on Simplification of Pension Processes

Pension authorization and disbursement in Government is a complex and multilayered exercise
involving the pension sanctioning authority (the Ministry/Department where the employee last
served), the Central Pension Accounting Office (CPAO) and the pension disbursing authorities, a
role discharged by approximately 40,000 branches of 28 public and private sector banks.
Given this multi-layered process, the possibility  of delays and hold-ups in pension  disbursements, and a consequently high level of pensioner dissatisfaction, is a discomfiting  reality for public authorities.  Over the years there have, accordingly, been several attempts at  streamlining the pension disbursement processes, particularly given the rapid advancement of  technologies in the banking sector.  As part of this overall movement towards reform and  excellence in public service delivery, Controller General of Accounts has articulated a vision  wherein the entire function of pension delivery is a seamless one being managed through a  centralized e-pension portal operated by CPAO.

Read more-http://www.rrewa.org/Circulars2/1522/Simplification_of_Pension_Payment_by_Banks.pdf